Introducing our BetPro Privacy Policy applicable to Pakistani users. This document details our procedures for collecting, using and protecting your personal data when you use our website. By using our services, you agree to abide by the principles set out in this Policy. We encourage you to read this document carefully to understand how we manage your data. If you have any questions, please do not hesitate to contact us.

Information we collect

At BetPro Exchange we collect various types of information to improve and tailor our services to meet your requirements. These include:

  • Personal Information: This includes details such as your name, email address, date of birth and contact details provided when you register an account or contact support.
  • Account Data: This includes login credentials, transaction records and preferences used to manage your account and provide personalized services.
  • Device Data: This includes your IP address, browser type, operating system and device identifiers, as well as data about your interactions with our platform, such as pages visited, actions taken and session duration.
  • Location Data: We use technologies such as GPS, Wi-Fi and IP address tracking to offer services and enforce legal obligations.
  • Cookies and Tracking Technologies: Our use of cookies, web beacons and similar tracking mechanisms allows us to obtain information about your behavior, preferences and interactions with our platform to help us create targeted advertising.
  • Third Party Information: We may receive data from social media platforms and payment processors to verify identities and prevent fraudulent activity.
  • Communications Records: Emails, chat transcripts and feedback are stored to answer questions, resolve issues and improve customer support.
  • Compliance Documentation: Identity verification, anti-money laundering and regulatory reporting requirements are handled in accordance with applicable laws.
  • Children’s Privacy: BetPro does not knowingly collect personal information from persons under the age of 18 without parental consent. If such data is inadvertently collected, we take immediate steps to remove it from our records.

By using our services, you consent to the collection, processing and storage of your information as set out in this Policy. We are committed to protecting your data and keeping you safe.

How we use your information

BetPro uses the information we collect for a variety of purposes aimed at improving personalized services and security. Here’s how we use this data:

  • Account Management: Managing and administering your account, including verifying your identity, processing transactions and providing customer support.
  • Personalization: Personalizing your experience using our platform by customizing content, offers and recommendations based on your preferences and interactions.
  • Communication: Sending important notifications, updates, promotional offers, and responding to inquiries and feedback.
  • Service Improvement: Evaluating and improving our services, features and functionality, and developing new products to meet user needs.
  • Security and Fraud Prevention: Maintaining platform security, detecting and preventing fraud, unauthorized access and other potential threats.
  • Legal Compliance: Fulfilling legal obligations such as regulatory requirements, money laundering checks, and responding to legal inquiries and investigations.
  • Marketing and Advertising: Providing targeted advertising, promotions and marketing messages that may be of interest to you, both on our platform and through third party channels.
  • Analytics and Research: Analyzing user behavior, trends and preferences to optimize services, measure performance and make informed business decisions.
  • Location-Based Services: If you opt-in to location-based services, we may use information about your location to provide relevant content, offers and services based on your geographic location.
  • Aggregated and Anonymized Data: We may aggregate and anonymize data for statistical analysis, research and reporting purposes without identifying individuals to gain insight into usage patterns and trends.

We are committed to using your information responsibly and transparently, in accordance with this Privacy Policy and applicable law.

Rights of website users

As a user, you have certain rights in relation to the collection, use and processing of your personal data. These rights are described below:

  • Right of access: You have the right to request access to information about how we collect, use and disclose your data.
  • Right to rectification: if you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
  • The right to erasure: In certain circumstances, such as when the data is no longer necessary or if you withdraw your consent, you have the right to request the erasure of your personal data.
  • Right to restriction of processing: You may request restriction of processing in certain circumstances, such as when the accuracy or lawfulness of the data is challenged.
  • Right to data portability: You have the right to obtain a structured, commonly used and machine-readable copy of your personal data and to transfer it to another controller, if technically possible.
  • Right to object: in certain situations, such as where the processing is based on our legitimate interests or for direct marketing purposes, you have the right to object to the processing.
  • Right to withdraw consent: where we rely on your consent to processing, you have the right to withdraw it at any time without affecting the lawfulness of the processing based on consent prior to its withdrawal.
  • Right to complain: If you believe that we have violated your rights under applicable law, you have the right to file a complaint with the relevant supervisory authority.

We prioritize your rights and are committed to responding promptly to any requests you make. If you wish to exercise your rights or have any questions, please do not hesitate to contact us!

Data storage

BetPro adheres to strict guidelines to ensure that we only retain your personal information for as long as necessary to fulfill the purposes set out in our Privacy Policy or as required by law. Below is an overview of our data retention practices:

  • Account Information: Your name, email address, and contact information are stored for as long as your account remains active and for a reasonable period of time thereafter to facilitate account management, customer support, and legal compliance.
  • Transaction Records: Payment history and betting activity is retained for a period of time to comply with financial regulations, resolve disputes and prevent fraud.
  • Usage Data: Log files, cookies and analytics data are retained for a limited period of time to analyze trends, improve our services and ensure security.
  • Marketing Preferences: We retain data about your marketing preferences to comply with applicable marketing laws and regulations.
  • Legal Obligations: Certain information may be retained as required by law, court order, or regulatory obligations necessary for tax purposes, reporting, and to respond to legal inquiries and investigations.
  • Deletion: We take steps to securely delete or anonymize information when it is no longer needed for the purposes for which it was collected, unless retention of the information for an extended period of time is required by law.

We regularly review our information retention practices to ensure compliance with privacy laws and regulations and to minimize retention to the extent necessary for legitimate business purposes.